Malaysia: Commerce Access and HDC Partner for Halal Industry Innovation

KUALA LUMPUR, 13 DEC 2023 – Commerce Access Sdn Bhd (Commerce Access) and The Halal Development Corporation Berhad (HDC) have unveiled a transformative partnership at Jelajah Halal Malaysia 2023 @ Perak, signalling a ground-breaking collaboration in elevating customer service standards within the halal industry. This strategic alliance signifies the fusion of business process outsourcing (BPO) services with the halal sector, ushering in a new era of innovation and growth while simultaneously enhancing HDC’s customer experience to new heights.

“By combining Commerce Access’ exceptional customer service with HDC’s commitment to the halal ecosystem, our goal is to deliver comprehensive and dedicated support in managing the HDC community. This partnership empowers HDC to focus on excelling in their role of facilitating the onboarding of industry players into the rapidly growing halal economy.” expressed Puan Hajjah Afidah binti Kamaruddin, Vice President at Commerce Access.

This collaboration amplifies HDC’s capabilities through access to Commerce Access’ cutting-edge technology and world-class infrastructure, promising streamlined operations and unparalleled support for halal enterprises, thereby fueling industry-wide advancement.

The Chief Executive Officer at HDC, Hairol Ariffein Sahari said that this partnership is pivotal in driving industry-wide excellence and fostering innovation as it presents a strategic opportunity for Commerce Access to extend its footprint into the burgeoning halal market.

“Leveraging HDC’s extensive network and profound insights, Commerce Access will be able to tailor its offerings to suit the diverse needs within the network, aligning with Commerce Access’ core identity as a ‘BPO for All.’

This positioning seeks to establish Commerce Access as a pivotal player in the halal industry, reinforcing its reputation through alignment with HDC’s primary roles,” emphasised Hairol Ariffein.

This collaboration embodies a shared vision of elevating customer service standards and fostering sustainable growth within the halal sector. HDC’s integration of Commerce Access’ expertise signifies a dedicated effort towards operational efficiency, service excellence, and the creation of an environment conducive to unparalleled experiences for stakeholders.